Privacy Policy

Caveman Ecuador ("Caveman Ecuador," "we," "us," or "our") is an adventure tourism operator based in Tena, Ecuadorian Amazon, offering rafting, kayaking, jungle trekking, and cultural tours. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors to our website (the "Site") and of guests who contact us to inquire about or book a tour.

By using our Site or contacting us through it, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or share personal information with us.

1. Who We Are

Caveman Ecuador

Av. Francisco de Orellana 666 y Tarqui, Tena, Ecuador

Phone / WhatsApp: +593 98 420 0173

Email: cavemantena@gmail.com

For any question about this Privacy Policy or about how we handle your personal information, you can contact us using the details above.

2. Information We Collect

Information you provide directly

• Contact form: when you submit our contact form, we collect your name, email address, and the content of your message.
• WhatsApp and phone: if you contact us via WhatsApp or by phone, we receive your phone number and the content of our conversation.
• Email: if you write to us directly, we receive your email address and the content of your message.
• Booking details: if you decide to book a tour, we may ask for additional information needed to organize your trip and keep you safe, such as full name, nationality, passport or ID number, emergency contact details, dietary restrictions, and relevant medical or physical conditions. This information is typically collected by phone, WhatsApp, or email during the booking process, not directly through the Site.

Information collected automatically

Our Site does not currently use analytics, advertising, or tracking cookies. Standard web server logs maintained by our hosting provider may record basic technical data (such as IP address, browser type, and access times) for security and performance purposes.

3. How We Use Your Information

• Respond to your inquiries and provide the information you requested.
• Prepare quotes and organize the tours you book with us.
• Communicate with you before, during, and after your trip (confirmations, itinerary changes, safety information).
• Meet safety, insurance, and legal requirements associated with adventure tourism activities.
• Improve our services and the content of our Site.
• Comply with applicable legal obligations.

We do not use your personal information for automated decision-making or profiling, and we do not sell your personal information.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers that help us operate the Site and communicate with you, such as our contact-form provider (FormSubmit) and WhatsApp (operated by Meta), each of which processes information under its own privacy policy.
• Our website hosting provider, which stores the Site’s data on our behalf.
• Local guides, transport, lodging, and other operational partners, only to the extent necessary to organize and deliver the tour you booked.
• Authorities or third parties when required by law, to protect our rights, or to protect the safety of our guests or staff.

Some of these third parties (such as FormSubmit and WhatsApp/Meta) may process information on servers located outside Ecuador. By using our Site or contacting us, you acknowledge that your information may be transferred internationally.

5. Cookies and Similar Technologies

At the time of this update, our Site does not use cookies for analytics, advertising, or tracking purposes. If this changes in the future, we will update this Privacy Policy accordingly.

6. Data Retention

We keep personal information only for as long as necessary to respond to your inquiry, organize and deliver your tour, comply with legal, tax, or insurance obligations, and resolve any disputes. Afterwards, we delete or anonymize it, unless we are required to keep it for a longer period by law.

7. Data Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

If you are located in Ecuador, you have rights under the Organic Law on Personal Data Protection (Ley Orgánica de Protección de Datos Personales), including the right to access, rectify, update, delete, or oppose the processing of your personal information, and to request portability of your data, subject to the exceptions established by law.

If you are located in the European Union, the United Kingdom, or another jurisdiction with its own data protection law, you may have similar or additional rights under that law.

To exercise any of these rights, contact us at cavemantena@gmail.com. We will respond within the timeframes required by applicable law.

9. Children’s Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children. Some of our tours have minimum age requirements for safety reasons, as indicated on each tour’s page; guests under 18 must be accompanied by a parent or legal guardian.

10. Links to Other Websites

Our Site contains links to third-party platforms such as Instagram, Facebook, and TripAdvisor. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Caveman Ecuador

Av. Francisco de Orellana 666 y Tarqui, Tena, Ecuador

Phone / WhatsApp: +593 98 420 0173

Email: cavemantena@gmail.com