Frequently Asked Questions

It's not mandatory, but it is recommended. We use certified life jackets that ensure buoyancy even if you don't know how to swim.

Like any adventure activity, it involves risks, but we work with certified professional guides and follow strict safety protocols.

Round-trip transportation, certified guide, full equipment (life jacket, helmet, paddle, and jacket on cold days), safety briefing, snack or lunch (depending on the tour), and digital photos of the trip.

Comfortable quick-dry clothing, swimsuit, closed shoes that won't slip off (they will get wet), towel, dry clothes for after the tour, sunscreen, and insect repellent.

Yes. For Class II rivers, children from 5 years old can participate. For Class III, from 12 years old, and for Class IV, the minimum is 15 years. Minors must be accompanied by an adult.

Absolutely! We have options that are perfect for beginners and families. Plus, our guides give a safety briefing before each tour.

Half-day tours last about 3 hours in total (2 hours on the water). Full-day tours last between 5 and 6 hours, with around 4 hours on the river.

The activity goes on even if it rains, unless there are extreme conditions or thunderstorms.

We take photos during the tour. If you wish to bring your device, we’ll provide a waterproof case, but it's at your own risk.

It depends on the case. If you have heart problems, epilepsy, or recent injuries, please consult your doctor before participating.

Usually between 6 and 8 people, plus the guide. This may vary depending on the river flow and group size.

Yes, we recommend booking at least 1 or 2 days in advance to ensure availability and coordinate logistics.

Yes, we have routes suitable for families with children or older adults, as long as they are in basic physical condition. Please check with us.

If you cancel at least 24 hours in advance, 50% will be refunded. No refunds apply for payments made via bank transfer.

Transportation, native guide, all meals, jungle hikes, wildlife spotting, and cultural visits.

Long-sleeve shirts or t-shirts, comfortable pants (no jeans), a rain poncho or waterproof jacket, hat, swimsuit, and boots or closed-toe shoes for hiking.

Yes. Most animals avoid contact with humans. Our guide is trained to ensure the safety of both the group and the wildlife.

It depends on the tour, but we usually depart from Tena or Misahuallí. The journey is by car and/or canoe and takes between 30 minutes and 2 hours.

Generally not. Disconnecting is part of the experience. We recommend letting your contacts know before your departure.

Yes, we offer easy hiking routes ideal for families. We adjust the difficulty level according to the group.

No. You just need a sense of adventure, a willingness to walk, follow instructions, and respect nature.

Very likely. While sightings are not guaranteed, we often see birds, monkeys, insects, frogs, and other iconic Amazon wildlife.